Refund Policy

At Gradwear exports private limited, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully for details.

1. Eligibility for Refunds

We accept returns and process refunds for the following conditions:

• Items that are damaged or defective upon arrival.
• Incorrect items received due to an error in processing your order.

To be eligible for a refund:

• The item must be unused, in its original condition, and include all packaging and tags.
• Refund requests must be submitted within 7 days of delivery.

2. Non-Refundable Items

We do not offer refunds for:

• Customized or personalized items.
• Items that show signs of use, damage, or wear not caused by Gradwear exports private limited.
• Clearance or final sale items.

3. Process for Refunds

1. Initiating a Refund:
   Contact our customer support team at info@convowear.in or call +91 9958954958 / +91 8178509990 with your order details and reason for the refund request.

2. Approval:
   Once your refund request is reviewed and approved, we will provide instructions for returning the item.

3. Returning the Item:

   • Pack the item securely in its original packaging.
   • Ship it to the address provided by our support team.
   • Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Processing the Refund:

   • Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
   • Approved refunds will be processed within 7-10 business days and credited to your original payment method.

4. Exchanges

If you prefer an exchange instead of a refund, please mention this in your request. Exchanges are subject to product availability.

5. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

• Check with your bank or credit card provider, as it may take additional time for the refund to post.
• Contact us at info@convowear.in if you need further assistance.

6. Contact Us

For any questions or assistance with our refund policy, please reach out to us:

Email: info@convowear.in
Phone: +91 9958954958 , +91 8178509990
Address:
Office No 8830/14B Left Portion, Ground Floor, Near D Mart, Block 69D, Sidipura, Karol Bagh, New Delhi, Delhi 110005

We value your trust and are committed to making your shopping experience with Gradwear exports private limited seamless and enjoyable.