Shipping Policy

At Gradwear exports private limited, we are committed to delivering your orders promptly and securely. Our shipping policy ensures a seamless experience for all our customers. Please review the details below:

1. Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• Orders placed after 4:00 PM will be processed the next business day.

2. Shipping Time and Delivery

• Domestic Shipping (India):

  • Standard Delivery: 5-7 business days.
  • Express Delivery: 2-4 business days (additional charges may apply).

• International Shipping:

  • Delivery times vary depending on the destination country, typically 7-14 business days.

Please note that delivery times are estimates and may be affected by unforeseen circumstances such as weather, holidays, or customs delays.

3. Shipping Charges

• Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.
• For orders exceeding a certain value, we may offer free shipping promotions (when applicable).

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s status in real time.

5. Address Accuracy

• Please ensure that the shipping address provided is accurate and complete. Gradwear exports private limited is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

6. Undeliverable Packages

• In case of a failed delivery due to customer unavailability or an incorrect address, the package will be returned to us. Additional shipping charges may apply for re-dispatching the order.

7. Lost or Damaged Packages

• We take utmost care to ensure the safe delivery of your order. However, if your package is lost or arrives damaged, please contact us immediately at info@convowear.in or call +91 9958954958.

8. International Customs and Duties

• For international orders, additional customs duties or taxes may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to get in touch:

Email: info@convowear.in
Phone: +91 9958954958 , +91 8178509990
Hours: Monday to Friday: 8:00 AM - 4:00 PM | Saturday to Sunday: 9:00 AM - 5:00 PM

We are dedicated to ensuring your shopping experience with Gradwear exports private limited is smooth and delightful. Thank you for choosing us!